ZipLove Community Guidelines

Last Updated: November 6, 2025

Our Mission

ZipLove brings singles together for authentic, in-person connections through local events. Whether you're looking for love, friendship, or community, we're committed to creating a safe, respectful, and inclusive environment for everyone.

Our Values

  • Authenticity: Be yourself and represent yourself honestly
  • Respect: Treat others with kindness and consideration
  • Safety: Look out for yourself and your community
  • Inclusivity: Welcome people of all backgrounds
  • Real Connections: Build genuine relationships through shared experiences

Community Standards

1. Be Authentic

Do:

  • Use real, recent photos of yourself
  • Provide accurate information in your profile
  • Be honest about your intentions (dating, friendship, or both)
  • Represent yourself truthfully at events

Don't:

  • Use photos of other people or celebrities
  • Misrepresent your age, relationship status, or identity
  • Catfish or deceive other members
  • Create fake profiles or impersonate others

2. Be Respectful

Do:

  • Treat all members with respect and courtesy
  • Respect people's boundaries and personal space
  • Accept rejection gracefully
  • Communicate clearly and honestly
  • Respect event venue staff and other attendees

Don't:

  • Harass, bully, or intimidate other members
  • Send unwanted explicit messages or images
  • Pressure anyone for personal information or contact details
  • Make discriminatory, racist, sexist, or hateful comments
  • Stalk, follow, or contact someone who has blocked you

3. Be Safe

Do:

  • Meet in public places (which is built into our event model!)
  • Tell a friend or family member where you're going
  • Trust your instincts - if something feels wrong, leave
  • Report suspicious behavior or safety concerns immediately
  • Keep personal information (address, workplace details) private until you feel comfortable
  • Watch your drink and never leave it unattended
  • Arrange your own transportation to and from events

Don't:

  • Share your home address or workplace with people you just met
  • Feel pressured to leave an event with someone you don't know well
  • Accept rides from people you just met
  • Share financial information or send money to other users
  • Ignore red flags or concerning behavior

4. Protect Privacy

Do:

  • Respect others' privacy and personal information
  • Ask before taking or sharing photos of other attendees
  • Keep conversations private and confidential
  • Report privacy violations to ZipLove

Don't:

  • Share other users' personal information without consent
  • Screenshot or share private messages
  • Post photos or videos of others without their permission
  • Dox or expose personal information about other members
  • Share intimate photos or videos of others (this is illegal)

Prohibited Conduct

The following behaviors will result in immediate account suspension or termination:

Absolutely Not Tolerated:

  1. Sexual Harassment or Assault
    • Any form of sexual harassment, assault, or non-consensual behavior
    • Sending unsolicited explicit photos, videos, or messages
    • Making unwanted sexual advances or comments
  2. Violence or Threats
    • Threats of violence against any person
    • Promoting or encouraging violence
    • Physical violence at events or elsewhere
  3. Illegal Activity
    • Selling or promoting illegal drugs
    • Prostitution or solicitation
    • Human trafficking
    • Any criminal activity
  4. Scams and Fraud
    • Financial scams or fraud
    • Catfishing or impersonation
    • Promoting pyramid schemes or get-rich-quick schemes
    • Requesting money from other users
  5. Hate Speech and Discrimination
    • Racist, sexist, homophobic, transphobic, or other discriminatory content
    • Hate speech or symbols
    • Discrimination based on race, ethnicity, religion, gender, sexual orientation, disability, or any other protected characteristic
  6. Minors
    • Users under 21 are not permitted on ZipLove
    • Sexual content involving minors
    • Attempting to contact or meet minors
  7. Spam and Commercial Activity
    • Spamming users with messages or requests
    • Promoting businesses, products, or services unrelated to genuine connections
    • Using ZipLove for commercial solicitation
    • Multi-level marketing or pyramid schemes
  8. Nudity and Sexual Content
    • Nude or sexually explicit photos in profiles
    • Pornographic content
    • Sexually explicit conversations (ZipLove is for meeting in person, not sexting)
  9. Fake Accounts and Bots
    • Creating fake profiles or bot accounts
    • Operating multiple accounts
    • Impersonating others
  10. Harmful Behavior
    • Self-harm or suicide content
    • Encouraging eating disorders or self-destructive behavior
    • Sharing graphic violence or disturbing content

Event-Specific Guidelines

At ZipLove Events:

Do:

  • Arrive on time and respect the venue
  • Be open to meeting new people
  • Follow venue rules and respect staff
  • Drink responsibly if alcohol is served
  • Be inclusive - introduce yourself to people who seem alone
  • Give accurate RSVPs and show up if you commit

Don't:

  • Arrive intoxicated or use illegal substances
  • Be disruptive or create disturbances
  • Monopolize someone's time if they're not interested
  • Bring uninvited guests without venue permission
  • Damage venue property
  • No-show repeatedly without canceling (3 no-shows = account review)

For Businesses Hosting Events:

Do:

  • Provide a safe, welcoming environment
  • Follow all ZipLove event guidelines
  • Treat all attendees with respect
  • Report any incidents to ZipLove immediately
  • Maintain appropriate capacity limits

Don't:

  • Discriminate against attendees
  • Overcharge or engage in price gouging
  • Pressure attendees to purchase excessively
  • Share attendee information with third parties
  • Host events that don't match their description

Reporting and Enforcement

How to Report

If you experience or witness behavior that violates these guidelines:

  1. In-App Reporting: Use the "Report" button on any profile or message
  2. Email: Report serious concerns to safety@ziplove.org
  3. Emergency: If you're in immediate danger, call 911 first, then report to us

What to Report

  • Harassment or threatening behavior
  • Fake profiles or catfishing
  • Scams or fraud attempts
  • Inappropriate sexual content
  • Safety concerns at events
  • Any violation of these Community Guidelines

What We'll Do

We take all reports seriously and will:

  • Review reports within 24 hours (urgent safety issues within 2 hours)
  • Investigate thoroughly and fairly
  • Take appropriate action, which may include:
    • Warning the user
    • Temporary suspension
    • Permanent ban
    • Reporting to law enforcement if illegal activity is involved
  • Protect your privacy during the investigation
  • Follow up with you on the outcome when appropriate

Consequences for Violations

Minor Violations:

  • First offense: Warning and education
  • Second offense: Temporary suspension (7-30 days)
  • Third offense: Permanent ban

Major Violations:

  • Immediate permanent ban
  • Report to law enforcement if applicable
  • Removal from all events
  • No refunds for subscriptions or event fees

Your Rights

You Have the Right To:

  • Feel safe on ZipLove and at events
  • Block or report any user
  • Leave any event at any time
  • Decline unwanted contact or advances
  • Have your reports taken seriously
  • Privacy and confidentiality
  • Appeal account actions you believe were made in error

We Will Never:

  • Force you to interact with anyone
  • Share your personal information without consent
  • Ignore safety reports
  • Retaliate against users who report violations
  • Tolerate harassment or discrimination

Appeals Process

If you believe your account was suspended or banned in error:

  1. Email appeals@ziplove.org within 30 days
  2. Include your username and explanation
  3. We'll review within 7 business days
  4. Our decision after review is final

Changes to These Guidelines

We may update these Community Guidelines as ZipLove grows and evolves. We'll notify you of significant changes via:

  • In-app notification
  • Email to your registered address
  • Notice on our website

Continued use of ZipLove after changes means you accept the updated guidelines.

Additional Resources

Safety Resources:

  • National Domestic Violence Hotline: 1-800-799-7233
  • RAINN (Sexual Assault Hotline): 1-800-656-4673
  • Crisis Text Line: Text HOME to 741741
  • National Suicide Prevention Lifeline: 988

Online Safety Tips:

  • Visit our Safety Center at ziplove.org/safety
  • Read our blog for dating safety tips
  • Follow @ziploveapp on social media for safety updates

Questions?

If you have questions about these Community Guidelines:

  • Email: info@ziplove.org
  • Visit: ziplove.org/support
  • In-app: Settings → Help & Support

Remember: ZipLove works best when everyone contributes to a safe, respectful, and welcoming community. Thank you for being part of ours!

These Community Guidelines are part of and incorporated into our Terms of Service. By using ZipLove, you agree to follow these guidelines.

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